S7Game Privacy Policy – Your Data, Your Rights

1Who We Are

S7game operates the online gaming platform available at s7game.app. We are the data controller responsible for the personal information you provide when using our platform. When this privacy policy refers to "s7game", "we", "us", or "our", it means the s7game platform and the team behind it.

This privacy policy applies to all users of s7game, including registered players, visitors who browse the platform without registering, and anyone who contacts our support team. It covers all personal data collected through the s7game website, mobile app, and any related communications.

2Data We Collect

S7game collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here's a breakdown of what we collect and why.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3How We Use Your Data

S7game uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. Here is how we use the information we hold about you:

• Account management: To create, maintain, and secure your s7game account, including verifying your identity and age.
• Payment processing: To handle deposits and withdrawals through bKash, Nagad, and Rocket, and to detect and prevent payment fraud.
• Platform delivery: To provide access to s7game's games, features, and promotions, and to personalise your experience where appropriate.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Responsible gaming: To monitor gameplay patterns and identify players who may need support, in line with our responsible gaming commitments.
• Legal compliance: To meet our obligations under applicable laws, including anti-money laundering regulations and age verification requirements.
• Security and fraud prevention: To protect s7game and its players from fraudulent activity, account takeovers, and abuse of the platform.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of s7game over time.

4Data Sharing

S7game does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following limited circumstances, and only with parties who are bound by appropriate data protection obligations:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions securely.
• Identity verification providers: Third-party KYC services may receive identity documents to verify your age and identity as required by law.
• Fraud prevention services: We may share technical data with fraud detection partners to protect the platform and its players.
• Legal authorities: S7game will disclose personal data to law enforcement or regulatory bodies when required to do so by law, court order, or to protect the rights and safety of our players.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to the same privacy protections described in this policy.

All third parties who receive your data from s7game are required to handle it securely and in accordance with applicable data protection laws. We do not allow third parties to use your data for their own marketing purposes.

5Cookies and Tracking

S7game uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Cookies are small text files stored on your device when you visit s7game.app.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of these without affecting platform functionality.
• Analytics cookies: Help us understand how players use s7game — which pages are visited most, where players drop off, and how the platform performs. This data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences, such as language and display options, so you don't have to set them every time you visit.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of s7game. For essential cookies, no opt-out is available as they are required for the platform to operate.

6Data Retention

S7game retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. Specific retention periods are as follows:

• Account data: Retained for the duration of your account and for up to five years after closure, as required by anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years to comply with financial record-keeping requirements.
• Support communications: Retained for up to two years after the query is resolved, to assist with any follow-up issues.
• Technical and usage data: Retained for up to 12 months in identifiable form, then anonymised for longer-term analytics.
• Marketing preferences: Retained until you opt out or request deletion, whichever comes first.

When data is no longer required, s7game securely deletes or anonymises it so it can no longer be linked back to you. We do not retain data indefinitely or beyond what is legally and operationally necessary.

7Your Rights

S7game respects your rights over your personal data. You have the following rights, which you can exercise at any time by contacting our support team:

• Right of access: You can request a copy of the personal data s7game holds about you.
• Right to rectification: If any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that s7game delete your personal data, subject to legal retention requirements.
• Right to restrict processing: You can ask s7game to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format for transfer to another service.
• Right to object: You can object to s7game processing your data for direct marketing purposes at any time.

S7game will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days, and we will notify you if this is necessary. There is no charge for exercising your rights.

8Data Security

S7game takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and s7game is encrypted using 256-bit SSL/TLS protocols.
• Sensitive data such as payment details and identity documents are stored in encrypted form at rest.
• Access to personal data within s7game is restricted to staff who need it to perform their role, and is governed by strict access controls.
• S7game conducts regular security audits and penetration testing to identify and address vulnerabilities.
• Our systems are monitored 24/7 for suspicious activity, including unauthorised access attempts and unusual transaction patterns.

While s7game takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to contain and investigate the incident.

9Children's Privacy

S7game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use s7game in any way.

If s7game becomes aware that personal data has been collected from a person under 18, we will immediately close the account, delete the data, and return any deposits made. Parents or guardians who believe their child has registered on s7game should contact our support team immediately at [email protected].

S7game uses age verification checks during registration and reserves the right to request proof of age at any time. Protecting minors from gambling is a core part of our responsible gaming commitment.

10Policy Updates

S7game may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your data, s7game will notify registered players directly via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed about how s7game protects your privacy.

11Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or how s7game handles your personal data, please get in touch with our support team. We're available 24/7 and committed to responding promptly.

• Email: [email protected]
• Live Chat: Available within your s7game account dashboard
• Average response time: Under 3 minutes via live chat

For concerns related to responsible gaming or self-exclusion, please visit our Responsible Gaming page. For a full overview of your rights and obligations as a player, see our Terms and Conditions.