S7Game FAQ –
Answers for Bangladesh Players

Creating an s7game account is straightforward and takes under two minutes. Go to /register, enter your mobile number, choose a password, and verify your number with the OTP sent to your phone. Once verified, your account is active and you can make your first deposit right away. You don't need to upload any documents to get started — just a valid Bangladeshi mobile number.

You must be at least 18 years old to register and play on s7game. This is a strict requirement and applies to all players regardless of location. S7game takes responsible gaming seriously — if we have reason to believe an account holder is under 18, the account will be suspended immediately and any funds returned. Please see our Responsible Gaming page for more details.

No. Each player is allowed only one account on s7game. Creating multiple accounts — whether using different phone numbers, email addresses, or payment methods — is a violation of our Terms and Conditions and will result in all accounts being permanently closed and any balances forfeited. If you've forgotten your login details, use the password reset option on the login page rather than creating a new account.

Go to the login page and tap "Forgot Password". Enter the mobile number linked to your account and you'll receive an OTP. Enter the OTP, set a new password, and you're back in. The whole process takes about 60 seconds. If you no longer have access to the phone number on your account, contact s7game support via live chat or email at [email protected].

Basic account verification happens automatically when you confirm your mobile number during registration. For higher withdrawal limits, s7game may ask you to complete identity verification by submitting a copy of your NID (National Identity Card) or passport. This is a standard KYC process and usually takes less than 24 hours to review. Verified accounts also benefit from faster withdrawal processing.

Log in to your s7game account, go to the Deposit section, and choose your preferred payment method — bKash or Nagad are the most popular options for Bangladesh players. Enter the amount, follow the on-screen instructions to complete the mobile money transfer, and your s7game balance will be credited within seconds. The minimum deposit is ৳100.

S7game supports the following payment methods for Bangladesh players:

• bKash — instant deposits and withdrawals
• Nagad — instant deposits and withdrawals
• Rocket — available for deposits
• Bank Transfer — available for larger withdrawals

bKash and Nagad are the recommended options because they're the fastest and most widely used by s7game players in Bangladesh. No credit card or international payment method is required.

Most withdrawals to bKash and Nagad are processed within 5 to 30 minutes. During peak hours or if your account requires additional verification, it may take up to 2 hours. Bank transfers typically take 1–3 business days. S7game processes withdrawals 24/7 including weekends and public holidays. If your withdrawal hasn't arrived after 2 hours, contact support with your transaction reference number.

The minimum withdrawal on s7game is ৳200. The maximum single withdrawal via bKash or Nagad is ৳50,000 per transaction. For larger amounts, you can make multiple withdrawal requests or use bank transfer which has a higher limit. Daily withdrawal limits may apply depending on your account verification level — completing full KYC verification increases your limits significantly.

Withdrawals can be rejected for several reasons:

• The bKash or Nagad number on your withdrawal request doesn't match the one registered on your account
• Your account has an active bonus with wagering requirements that haven't been met yet
• Your account hasn't completed identity verification
• The withdrawal amount exceeds your current limit
• Suspicious activity was detected on your account

Check your account notifications for the specific reason. If you're unsure, contact s7game support at [email protected].

S7game does not charge any fees on deposits or withdrawals. However, your mobile money provider (bKash, Nagad, etc.) may apply their own standard transaction fees. These are set by the payment provider and are outside s7game's control. Always check your bKash or Nagad app for any applicable charges before initiating a transfer.

S7game covers all major cricket competitions including:

• Bangladesh national team matches (Tests, ODIs, T20Is)
• Bangladesh Premier League (BPL)
• Indian Premier League (IPL)
• Pakistan Super League (PSL)
• T20 World Cup and ICC events
• The Hundred, Big Bash League, and other domestic T20s

The full schedule is available in the Crickex section. New matches are added as fixtures are confirmed.

S7game offers a wide range of cricket betting markets, including:

• Match winner (pre-match and live)
• Top batsman and top bowler
• Total runs in an over or innings
• Method of next dismissal
• Player to hit the next six or boundary
• Innings runs handicap
• Man of the Match

Live markets update ball by ball during play. The number of available markets varies by match — major international fixtures and IPL games typically have the most options.

If a cricket match is abandoned before a result is possible (e.g. due to rain with no DLS result), all pre-match bets are voided and stakes are returned to your s7game balance. For live bets placed after the match started, settlement depends on whether enough play occurred to determine a result under the relevant competition rules. S7game follows the official match result as declared by the governing body.

Yes, cash-out is available on selected cricket markets on s7game. When the cash-out option is available, you'll see a "Cash Out" button next to your open bet in the My Bets section. The cash-out value is calculated in real time based on current odds. Cash-out is not available on all markets or all matches — it depends on the specific bet type and the current state of the match.

In a crash game, a multiplier starts at 1x and climbs upward from the moment the round begins. Your job is to cash out before the multiplier crashes — if you cash out in time, you win your stake multiplied by the value at the point you cashed out. If the game crashes before you cash out, you lose your stake. Rounds are short (usually under 60 seconds) and the crash point is determined by a provably fair algorithm before each round starts.

S7game currently offers four crash games:

• Monster Crash — the most popular, with a monster theme and high multiplier potential
• Money Coming — fast rounds with a money theme, great for quick sessions
• Dragon Master — fantasy-themed with rich visuals
• Reliable — a steadier game suited to strategy-based play

All four are available on both the s7game app and mobile browser.

Yes. All crash games on s7game use a provably fair system. The crash point for each round is determined by a cryptographic hash before the round begins — this means the outcome cannot be manipulated after bets are placed. You can verify the fairness of any round using the seed and hash values displayed in the game history. This is a standard transparency feature in reputable crash games.

Yes. All crash games on s7game support auto cash-out. Before a round starts, you can set a target multiplier (e.g. 2x, 5x, 10x) and the game will automatically cash out your bet when that multiplier is reached — even if you're not watching the screen. This is useful if you want to play a consistent strategy without having to manually cash out every round. You can also combine auto cash-out with auto bet for a fully automated session.

The s7game Android app is available as a free APK download from /app. It's not on the Google Play Store — you download it directly from the s7game website. The file is under 15 MB and works on Android 5.0 and above. To install it, you'll need to allow installation from unknown sources in your Android settings (Settings → Security → Unknown Sources). The process takes about 2 minutes.

Currently, s7game does not have a dedicated iOS app. iPhone users can access the full s7game platform through the mobile browser (Safari or Chrome) at s7game.app. The mobile website is fully optimised for iPhone screens and supports all game categories including live cricket betting, crash games, and the live casino. You can add s7game to your iPhone home screen for quick access — tap the Share button in Safari and select "Add to Home Screen".

If the s7game APK isn't installing, try these steps:

• Go to Settings → Security and make sure "Install unknown apps" or "Unknown sources" is enabled for your browser
• Make sure you have at least 50 MB of free storage on your device
• Re-download the APK from /app — the file may have been corrupted during the first download
• Restart your phone and try installing again
• If you're on Android 8 or above, you may need to grant install permission specifically to the browser app you used to download the file

If none of these work, contact s7game support with your device model and Android version.

Slow loading is usually caused by a weak internet connection rather than an issue with s7game itself. Try these fixes:

• Switch between mobile data and Wi-Fi to see which is faster
• Clear your browser cache (Settings → Privacy → Clear browsing data)
• Close other apps running in the background
• Try using the s7game Android app instead of the browser — it's optimised to load faster on slower connections

If the site is down entirely, check s7game's social channels for any maintenance announcements.

S7game offers a welcome bonus on your first deposit. The exact bonus amount and percentage is displayed on the promotions page and may change periodically. To claim it, register a new account at /register, make your first deposit via bKash or Nagad, and the bonus will be credited to your account automatically. The welcome bonus is available to new players only — one per person, per household, per device, and per payment method.

Wagering requirements (also called rollover requirements) mean you need to bet the bonus amount a certain number of times before you can withdraw it as real money. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. The specific wagering requirement for each bonus is stated in the promotion terms. Always read the bonus terms before claiming to understand what's required.

Yes. S7game runs regular reload bonuses, cashback offers, and free bet promotions for existing players. These are available across all game categories — cricket betting, crash games, live casino, and slots. Promotions are updated regularly so it's worth checking the promotions section in your account or the s7game app regularly. Some promotions are time-limited and only available for a specific match or event.

Yes. S7game operates under a valid gaming licence and uses SSL encryption across the entire platform to protect your personal data and financial transactions. All game outcomes are determined by certified random number generators — there is no manipulation of results. Your funds are held in segregated accounts separate from s7game's operating funds, which means your balance is protected even in the unlikely event of a business disruption.

S7game provides responsible gaming tools directly in your account settings. You can set:

• Daily, weekly, or monthly deposit limits — caps on how much you can deposit in a given period
• Session time reminders — alerts that notify you how long you've been playing
• Self-exclusion — temporarily or permanently close your account if you feel you need a break

These tools are available 24/7 in your account settings. For more information, visit our Responsible Gaming page.

If you suspect unauthorised access to your s7game account, act immediately:

• Change your password right away via the login page
• Contact s7game support at [email protected] to report the issue and request a temporary account freeze
• Check your recent transaction history for any unauthorised activity
• Change the password on your email and bKash/Nagad accounts as well, in case those were also compromised

S7game support is available 24/7 and will prioritise security-related cases.